frozen-pipe

This past winter saw many residents without water services for several weeks, caused by frozen water pipes.

Some were told to leave their taps running to keep a consistent flow through the pipes.

However, that resulted in some homeowners being billed for their entire usage.

Deputy Mayor Sheldon Forgette says they are implementing a new system to make sure they are billed fairly.

Forgette says if a property is known to have frozen pipes – city staff will take a look at the home and decide if it qualifies.

He says if it does, and they have to run water, the bill would be a percentage of the normal average usage.

Forgette says this should cut down on any extra costs to a home owner if they need to run the water to keep the pipes from freezing.